Front desk associate — Gateshead

Great opportunity: we are hiring a front desk associate in Gateshead, England. You will work at a city-centre business hotel. The role involves: • Monitor the PMS for overbookings and no-shows • Check guests in and out using the property management system (PMS) • Allocate rooms based on guest preferences and housekeeping status • Handle lost property, complaints and billing disputes at the desk • Verify ID and payment details against the booking record • Provide directions, local recommendations and tourist information Requirements: • Good telephone manner and clear written communication • Right to work and, where required, an ID/background check • Calm under pressure when the desk is busy or a guest is upset We offer £14 per hour plus benefits. Full-time, day shift. Apply today to start as soon as possible.